**Activities:** * Work modality: **100% in-person** * Provide customer service via **chat**, using clear and courteous language * Process requests for **change of account holder** for electricity accounts * Register requests for **new connections**, following technical and commercial criteria * Guide customers on **required documentation**, deadlines, and process steps * Verify registration data and validate information in the system * Open, monitor, and close customer service protocols * Ensure accurate recording of information and service history * Comply with defined quality standards, information security, and SLA **Requirements:** * High school diploma completed * Strong written communication skills and fast typing * Basic knowledge of computer use and customer service systems * Attention to detail and organizational skills * Customer service experience is a plus Job type: Full-time Pay: R$1\.648,35 per month Benefits: * Medical assistance * Dental assistance * Commercial agreements and discounts * Food allowance * Meal allowance * Transportation allowance Work location: In-person