Chat Agent

Description

Job Summary: A professional responsible for customer service via chat, handling account name changes, new electricity connections, and customer guidance, ensuring accurate record-keeping and adherence to quality standards. Key Highlights: 1. Customer service via chat using clear and courteous language 2. Focus on account name changes and new electricity connections 3. Guidance to customers regarding required documentation and procedures **Responsibilities:** * Work mode: **100% in-person** * Provide customer service via **chat**, using clear and courteous language * Process requests for **account name changes** for electricity accounts * Register requests for **new electricity connections**, following technical and commercial criteria * Guide customers on required **documentation**, deadlines, and process steps * Verify customer registration data and validate information in the system * Open, monitor, and close customer service protocols * Ensure accurate recording of information and service history * Comply with defined quality standards, information security, and SLA requirements **Requirements:** * Completed high school education * Strong written communication skills and fast typing ability * Basic knowledge of computer applications and customer service systems * Attention to detail and organizational skills * Prior customer service experience is a plus Employment type: Full-time Compensation: R$1\.648,35 per month Benefits: * Medical assistance * Dental assistance * Commercial partnerships and discounts * Meal allowance * Food allowance * Transportation allowance Work location: In-person