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Job Summary: This Technical Service Representative I installs, maintains, and repairs Sysmex instruments in the field, ensuring customer satisfaction through specialized technical support. Key Highlights: 1. Provide field technical support using cutting-edge technology 2. Improve the lives of others through innovative diagnostics 3. Collaborate to maximize customer satisfaction Overview: **Discover a new way to... apply your knowledge and experience** Now is the time to bring your talent to life, maximize your expertise, and use it for a greater good. Work alongside top professionals using cutting-edge technology while improving lives with your innovative ideas and ambitious dreams. **... improve the lives of others** Headquartered in Kobe, Japan, Sysmex Brazil operates in the states of Paraná and São Paulo. Globally recognized for superior quality, innovative diagnostic equipment, and information management systems, we apply science to enhance quality of life on a global scale. Our team is committed to advancing *in vitro* diagnostics, information technology, workflow analysis, and life sciences for clinical laboratories. **... build a promising future** Responsibilities: The Technical Service Representative I’s primary challenge is to perform field technical support activities on Sysmex equipment, visiting customers whenever necessary. **Key Activities and Responsibilities:** * Install, maintain, and repair Sysmex instruments and systems, including: + Identifying and analyzing Sysmex instrument issues. + Performing repairs according to specifications. + Prioritizing exceptional issues to minimize customer downtime. + Conducting pre-installation surveys, installations, scheduled maintenance, and approved modifications per Sysmex policies. + Scheduling modifications per Technical Service Bulletin (TSB) and Engineering Change Request (ECR). * Support and assume ownership of technical issues for existing customers. * Collaborate with other Sysmex colleagues (FSR, TC, HSAM, TIS) to ensure issue resolution and maximize customer satisfaction. * Accurately document all service-related activities promptly and professionally, including inventory records, service orders, expense reports, and all other required documentation. * Perform activities within established standards, including but not limited to meeting time targets for scheduled maintenance, modifications, service requests, and installations. * Duties include: + Managing expenses per guidelines. + Maintaining a high level of customer management and organizational skills. + Maintaining control over spare parts inventory and all company assets. + Performing duties in a manner that builds trust and promotes goodwill. + Maintaining/Improving credibility regarding the quality of Sysmex products and services. + Promoting Sysmex America, Inc. as the market leader in Diagnostics. + Promoting effective, positive, and productive communication and teamwork among all colleagues. + Other duties and projects as assigned. Qualifications: * Technical degree in Electronics, Electrical Engineering, Electrotechnology, Biomedical Technology, or a related engineering bachelor’s degree; * Experience in preventive and corrective maintenance of *in vitro* diagnostic instruments and equipment. * Experience providing field customer service; * Intermediate English proficiency preferred; * Full availability for travel. *All our opportunities are open to persons with disabilities (PwD) and individuals rehabilitated by the National Institute of Social Security (INSS).*
