QUALITY ASSISTANT - Piratininga

Description

Job Summary: A telecommunications company is seeking a Quality Assistant to monitor customer interactions, evaluate service quality, analyze data, and support improvements through feedback and training. Key Highlights: 1. Monitor and evaluate service quality (chat, phone, and real-time interactions) 2. Analyze data and prepare performance reports for improvements 3. Support improvements through feedback, training, and action plans A telecommunications company is seeking a Quality Assistant in Maracanaú (Piratininga). **Responsibilities:** Monitor customer interactions (chat, phone, and real-time). Evaluate service quality according to established criteria. Analyze data and prepare performance reports. Support improvements through feedback, training, and action plans. Previous experience as a Quality Assistant, Junior Quality Analyst, Quality Technician, or Quality Intern may indicate alignment with some of the responsibilities of this position. Completed Technical Education Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Health Insurance * Dental Insurance * Birthday Day Off **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: To be determined.