Description
Job Summary:
Process Analyst for a digital transformation program focused on mapping, evolving, and standardizing processes integrated with Salesforce.
Key Highlights:
1. Digital transformation initiatives focused on Salesforce
2. AS-IS and TO-BE process mapping and improvement
3. Functional requirements documentation and KPI monitoring
**Process Analyst \- Salesforce \- To apply:** mariana.morais@mazza.tech.
Process Analyst for a digital transformation program focused on mapping, evolving, and standardizing processes integrated with Salesforce. Responsibilities: map and document AS\-IS and TO\-BE processes, ensure alignment with Salesforce, act as the liaison between business units and consulting firms, lead workshops, identify automation opportunities, define functional requirements, and monitor KPIs. Requirements: experience in process mapping and improvement, BPM/BPMN, requirements elicitation, digital transformation, knowledge of commercial/customer service/operations processes. Contract type: PJ (individual contractor). Work mode: on-site in Fortaleza.