We are looking for a vibrant, energetic individual who resonates with our growth-driven DNA. We seek someone to join the EuroChem Group and collaborate with our purpose of supplying fertilizers to the global food chain—offering abundant learning opportunities and personal development! If you identify with our core pillars of Trust, Transparency, and Collaboration, EuroChem is the place for you! We encourage diversity and inclusion. We want people who add value to our team—regardless of nationality, race, gender, age, sexual orientation, religion, disability, or any other differences. **Join us on this journey to feed the world!** **Responsibilities and Duties** Provide efficient technical assistance to resolve hardware, software, and operating system issues. Monitor and manage security solutions—such as antivirus and firewalls—to ensure data protection. Support the management and optimization of server and network performance, ensuring continuous operation. Install, configure, and maintain up-to-date software, guaranteeing compatibility and functionality. Perform preventive maintenance on equipment to enhance longevity and reliability. Log technical issues and applied solutions, maintaining a detailed operational history. Train users on new technologies and systems, facilitating optimal IT use for productivity. Contribute to improving technology usage across the company by identifying efficiency gains and new opportunities. Actively participate in IT projects, supporting the implementation of new solutions and enhancements. Monitor data backup integrity to ensure availability in case of failures. Conduct system and network performance analyses to make infrastructure more agile. Maintain clear communication with users and team members, ensuring prompt and accurate support. **Requirements and Qualifications** * Academic Qualification (required): Completed or ongoing undergraduate degree in Information Technology. * Additional Qualifications (Courses/Certifications/Specializations): Basic English proficiency for reading technical documentation. * Specific Knowledge: Ability to quickly and efficiently solve problems. Strong communication skills for interacting with users and colleagues. Attention to detail and ability to produce accurate documentation. * Professional Experience (in the field): Entry-level experience in technical support and IT problem resolution. **Additional Information** **WE HAVE MANY BENEFITS WAITING FOR YOU HERE** **Health insurance for employee and dependents** **Dental insurance for employee and dependents** **Life insurance** **Private pension program** **Profit-sharing plan tied to goals** **Meal allowance or food voucher for your daily needs** **On-site cafeteria (depending on location)** ** 6-month maternity leave (Citizen Company Program)** **20-day paternity leave (Citizen Company Program)** **We offer a special Support and Care Program for employees and their families** **You’ll have access to a physical activity platform: Wellhub** **Education and Language Program (per company policy)** We are a young and ambitious company, built by people sharing the same vibrant energy and aligned with our growth-driven DNA. Here, you can work for one of the world’s largest fertilizer manufacturers—a multinational headquartered in Zug, Switzerland, which began operations in Brazil in 2016 upon acquiring its first group company, Fertilizantes Tocantins. Moreover, in 2022 we acquired one of the largest ongoing private investments in Brazil—the **Serra do Salitre Mining-Industrial Complex**—and majority shares of Fertilizantes Heringer, further advancing our growth journey. With our chemical plants, offices, and mining units, we operate in over 100 countries and employ more than 28,000 people—all committed to achieving a simple goal: *producing fertilizers and helping farmers improve their yields and crop quality.* **After all, this is how we feed the world!**