Description: HARD SKILLS * Completed undergraduate degree in Information Technology, Systems Analysis and Development, Software Engineering, or related fields; * Solid knowledge of SQL for creating optimized queries and supporting integrations; * Good understanding of hardware, software, and operating systems; * Prior knowledge of SAP (Level 1 support, data manipulation using DTW, lock creation) will be considered a plus; * Knowledge of Python or PHP (for automations and integrations) and Linux will be considered a plus; * Knowledge of tools such as Apache Airflow and experience with Docker will be considered a plus. SOFT SKILLS * Proactivity and Drive for Learning: Essential for someone who will undergo training, absorb new responsibilities, and help build an area from scratch; * Problem Solving: Ability to identify, analyze, and find effective solutions to daily challenges; * Time Management: Planning and controlling time spent on tasks, prioritizing what is important; * Critical Thinking and Logical Reasoning: Analyzing scenarios, thinking in a structured way, and making agile decisions; * Teamwork and Collaboration: Ability to interact with and support all company departments; * Ethics and Responsibility: Demonstrating integrity and taking accountability for one’s actions. * Provide Level 1 technical support to internal users (sales, logistics, technical assistance, and administrative teams), logging and resolving service requests/tickets; * Assist in IT environment administration, helping establish and follow standards; * Monitor system performance and execute improvement procedures; * Support administration of infrastructure, network resources, and the company’s database; * Control and manage user access profiles to information and systems; * Perform hardware, software, and operating system configuration for employees; * Develop technical documentation, build test environments, and generate reports; * Engage and monitor third-party vendor support when necessary; * Participate in system implementation and integration projects. 2512200202551871233