Job Summary: Professional responsible for managing the documentary lifecycle, supporting data governance and information quality, and handling SSC incident management. Key Highlights: 1. Management of the documentary and electronic lifecycle 2. Support for data governance and protection (LGPD/GDPR) 3. Ensuring data quality and incident management The 3corações Group is built by people—first and foremost—passionate about what they do. We take pride in growing through hard work and moving forward, ever further, without forgetting our essence and values. It is through our simple way of being that we celebrate diversity and the delightful experiences that interweave stories. The result is a company offering quality products, happy employees and consumers, and suppliers and partners integrated into a shared mission: delivering pleasurable experiences that promote joy and well-being, forging lasting bonds and generating value for everyone. Savor a world of possibilities at Brazil’s largest coffee company! Learn more at www.3coracoes.com **Responsibilities and Duties** * Manage the documentary lifecycle within the Electronic Document Management System, handling both physical and electronic documents; * Support the implementation of data governance and protection policies (LGPD/GDPR), including classification and security of sensitive information; * Ensure data quality by monitoring information integrity and addressing inconsistencies in coordination with responsible departments; * Handle SSC incident management; * Monitor departmental performance indicators; * Support strategic initiatives related to Governance and SSC. **Requirements and Qualifications** **Education** * Completed undergraduate degree in Business Administration or related fields. **Required** * Knowledge of document and master data governance processes; * Understanding of personal data protection regulations (LGPD, GDPR); * Familiarity with Service Management concepts and support/ticketing systems; * Knowledge of BPM and ECM tools; Intermediate-level Excel proficiency. * **Desirable** * Experience with Workflow tools; * Prior experience in Shared Services Centers (SSC) or Centralized Shared Services Centers (CSC). **Additional Information** **Benefits** * Shared Health Plan; * Dental Plan; * Transportation; * Meal Allowance; * Monthly Product Kit; * Telemedicine and Online Therapy fully covered by the company (extended to dependents); * Life Insurance; * Wellhub. The ***3corações*** Group is a company of **passionate people** who love what they do. We grow through the **strength of our work**, honoring our roots and essence as we reach further. We are an **innovative and entrepreneurial** people who **care** for our employees and deliver **pleasurable experiences** to everyone we engage with. Our story began in 1959, in the interior of Rio Grande do Norte. Through our **distinctive, innovative, and entrepreneurial spirit**, we became the **national leader** in roasted and ground coffee and cappuccino segments, and the **second-largest player** in soluble coffee. In 2013, we launched the TRES multi-beverage machine solution, offering over 30 capsule-based beverage flavors; and in 2020, through a *joint venture* with Positive Company, we entered the plant-based market, offering our consumers 100% natural, plant-derived products. Our portfolio also includes soluble coffee, ready-to-drink cappuccino, chocolate milk powder, coffee with milk, soft drinks, corn derivatives, coffee filters, and filter holders. We are over 8,000 passionate hearts committed to building a better country and a better world. **We respect and value all people and cultures, believing that diversity enriches our workplace**. We seek individuals eager to roll up their sleeves and collaborate. Join ***3corações*** and add your heart to ours!