Provide customer service, assistance, and support to tenants and real estate agencies; clarify doubts; collaborate with analysts on activities related to contract activation and renewal; conduct credit approval analysis according to Imovpago’s credit and renewal policies, aiming to activate and renew the maximum possible number of contracts. MAIN RESPONSIBILITIES Deliver personalized and courteous service to tenants and real estate agencies. Maintain contact with tenants and real estate agencies through various channels, clarifying doubts and conveying necessary information to facilitate Contract Activation or Renewal. Conduct research to verify potential pending issues with credit protection agencies. Issue payment slips (boletos) when the approved payment method is not by credit card. Complete reports documenting daily interactions with tenants and real estate agencies. Ensure data updates during the contract renewal process. Provide relevant information to other departments as needed. Monitor daily status of processes, contract expiration dates, and other controls. Collect payments and notify regarding contracts under your responsibility. Analyze contracts. Issue payment slips (boletos) if renewal cannot be processed via credit card. Follow up on payments to enable issuance of the renewal contract. Contract cancellation and reversals. Contribute to sustaining Imovpago’s mission, vision, and values. QUALIFICATIONS Completed high school education or currently pursuing a bachelor’s degree in Business Administration, Accounting, Commercial Management, or related fields. TECHNICAL SKILLS Minimum experience: 1 (one) year of customer service experience. TECHNICAL KNOWLEDGE Customer service techniques. Credit tools. Intermediate Microsoft Office suite proficiency. Benefits: Meal allowance Transportation allowance Experience: Customer service Job type: Full-time CLT employment It is essential to reside in Campinas and be available to start on 01/08/2026. Job type: Full-time CLT employment Salary: R$2,000.00 – R$2,100.00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site