Hello! At Altio, we are looking for new talents to join our team! We are a young company committed to the quality of the services we provide and to the satisfaction of our customers. Above all, we value the people who make all this happen. We work with dedication and commitment to ensure the personal and professional satisfaction of our employees. We have openings available for: Back Office Analyst. **Benefits:** * Salary: R$ 1.901,67; * Flexible VR/VA Card: 15.83 (daily amount); * Golden Farma; * Reimbursement for health plan expenses: R$ 180.00; * Transportation Benefit: credited directly onto the transit card; * Partnerships with educational institutions; * Childcare Assistance; * Life Insurance **Responsibilities and Duties:** * Analyze and process requests; * Support insurance brokers; * Validate documents and information; * Resolve pending items and ensure process compliance; * Keep system data up to date; * Ensure agility and quality in back office deliverables. **Requirements and Qualifications:** * Minimum age of 18 years; * Proficiency in Microsoft Office Suite (especially Excel and Outlook); * Prior experience in back office routines; * Excellent written and verbal communication skills; * Strong organizational ability and attention to detail; * Ability to work collaboratively and handle multiple tasks simultaneously; * Basic knowledge of insurance (desirable, especially travel insurance). **Advantages:** * Experience handling complaints via Reclame Aqui, Gov.br, Anatel, Procon, or related areas; * Experience in the insurance sector. **Work Model:** * Schedule: 6 days on / 1 day off — Monday through Saturday (including holidays); * On-site; * Working hours: 2:40 PM to 9:00 PM; * Work location: Chácara Santo Antônio (Santo Amaro, SP) Job Type: Full-time CLT Compensation: R$1.901,67 per month Benefits: * Dental care plan * Childcare assistance * Meal allowance * Food allowance * Transportation benefit Screening Question(s): * Do you have experience in the insurance sector? * Have you handled complaints via Reclame Aqui, Gov.br, Anatel, Procon, or related channels? * Are you willing to work on-site in Chácara Santo Antônio, Monday through Saturday? Experience: * backoffice (Mandatory)