**Job Description** We are seeking a **Bakery Customer Service Coordinator** to lead the customer service team, ensuring **excellence in the customer experience**, store organization, and adherence to service and sales standards. This professional will work directly in the dining area/counters, responsible for **guiding the team, correcting behaviors, monitoring performance, and ensuring delightful, sales-oriented service**. **Key Responsibilities** * Coordinate and supervise the customer service team (counter, dining area, and cash register); * Ensure standards of demeanor, approach, courtesy, and customer experience; * Monitor daily customer service operations, ensuring organization and efficiency; * Train and support the team on sales techniques, product recommendations, and increasing average transaction value; * Monitor queues, waiting times, and customer flow; * Support the manager with staff scheduling, shift coverage, and team organization; * Correct behavioral and service deviations in real time; * Ensure execution of opening, closing, and cleaning checklists; * Directly handle customer complaints and critical situations; * Track sales targets, conversion rates, and customer service metrics; * Serve as a role model for demeanor, attitude, and service for the team. **Requirements** * Prior experience as a **Customer Service Coordinator, Supervisor, or Team Leader** in bakeries, cafés, restaurants, or food retail; * Experience leading operational teams; * Knowledge of customer service and store operational routines; * Strong communication skills, professional demeanor, and ability to interact effectively with people; * Flexible availability. **Preferred Qualifications** * Experience in medium- or high-volume bakeries; * Experience with sales, targets, and customer service metrics; * Knowledge of sales techniques and customer experience management. **Expected Behavioral Profile** * Leadership by example * Focus on service and results * Organization and discipline * Proactivity and sense of responsibility * Strong people management skills Employment type: Permanent CLT contract Salary: R$2.000,00 – R$2.400,00 per month Benefits: * Transportation allowance