Job Summary: Responsible for installing and repairing FTTH and FTTA networks, ensuring high-speed internet service quality for residential and business customers. Key Highlights: 1. Installation and repair of FTTH and FTTA networks 2. Focus on service quality and customer excellence 3. A connected and united team passionate about technology and transformation We are Alloha Fibra, the largest independent fiber-optic group in Brazil. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing installation and repair services for FTTH and FTTA network technologies for residential customers; * Troubleshooting and resolving service issues—including slow speed, Wi-Fi problems, no connectivity, intermittent connections, etc.; * Removing cables from canceled accounts to free up capacity for new customers; * Assessing service feasibility when the commercial team is uncertain whether our network covers a given area; * Relocating equipment within the same residence upon request; * Changing equipment location to a different address per customer request; * Performing upgrades—replacing or adding devices when customers change their service plans; * Participating in training sessions and meetings when invited; * Performing other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license (permanent); * Desirable: NR 10 (electrical safety) and NR 35 (work at heights) certifications; * Intermediate Microsoft Office skills; * Availability for flexible working hours and travel; * Prior experience in telecommunications companies is desirable. **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – Support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (available to those enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal Guided by the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, dedicated to **doing the right thing, always**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative space that values people and business sustainability. For more information, visit https://alloha.com/