For over 68 years, Moura has contributed innovative ideas and technologies to deliver the best energy solutions and drive the future forward. Here, we respect and promote diversity, believing in people and their ability to achieve and grow. If you thrive in an innovative environment that offers continuous challenges, join us! How about being part of this energy? \#JoinMoura! **Responsibilities and Duties** ***Your day-to-day at Moura:*** * Serve as the primary customer contact for order tracking and other customer service-related requests; * Receive and enter orders into SAP; * Monitor and conduct follow-up on orders with the factory and other departments involved in the supply chain to ensure compliance with agreed delivery timelines; * Ensure the customer’s standard operating procedures are followed according to departmental guidelines; * Prepare and send weekly reports to customers detailing the status of orders in the pipeline; * Collaborate with the commercial team to support customer service-related requests; * Develop management reports on customer service performance indicators and present them to supervision; * Analyze contract processes, quotations, commercial proposals, and scope of supply (products and services); * Assess customer profiles and needs to propose improvements in service delivery; * Conduct alignment meetings with customers; * Interact with customers and sales teams to understand forecasted consumption demand; * Lead improvement initiatives aimed at ensuring complete end-customer satisfaction. **Requirements and Qualifications** ***What we’re looking for:*** ***Education:*** * Currently pursuing a bachelor’s degree in Business Administration, Engineering, or related fields. ***Skills:*** * Intermediate Excel proficiency; * Basic knowledge of SAP. ***You’ll stand out if you have:*** * Availability to work onsite in Recife; * Experience in project management; * Experience in B2B customer service, customer success, commercial roles, or related areas is desirable. **Additional Information** ***What we offer:*** In our distinct Moura way, we believe people are the energy that drives the future. Here, we value and recognize our people and provide top-tier benefits for \#Mourians: Health insurance; Dental care; Meal allowance; On-site cafeteria; Profit-sharing program; TotalPass; Partnership network; Corporate university; Educational partnerships. Moura Group companies continuously seek new talent to strengthen their teams. If you are dynamic, results-oriented, possess strong interpersonal skills, excel in teamwork, and relentlessly pursue continuous improvement, join our team. **BELIEF** Strengthening relationships ensures a better future. **MISSION** To produce and deliver the best battery solutions with a cohesive team—generating wealth, pioneering innovation, executing flawlessly, and doing so with passion. **Produce and Deliver:** We operate across the entire battery production and distribution chain—from R&D supported by technological expertise from leading global manufacturers; through manufacturing, powered by an efficient production system ensuring high-quality, reliable products; to distribution, enabled by our exclusive Distributor Network and logistics model guaranteeing delivery of our products and services throughout Brazil and Mercosur. **Best Battery Solutions:** We continuously engage with our customers to identify their needs and integrate products and services that fully meet their business demands. **Cohesive Team:** We mobilize and energize our employees and partners around shared beliefs and objectives. We encourage collaborative work because we believe that working as a team makes us more productive and creative. **Pioneering Innovation, Executing Flawlessly, and Doing So With Passion:** These three expressions define our identity—the “Moura Way.” **VALUES** **People:** We believe in people. **Quality:** We are committed to doing things right. **Innovation:** We pioneer new solutions to sustain our business. **Customers:** We believe our success depends on our customers’ success. **Sustainability:** We pursue sustainable growth and long-term business viability. **Integrity:** We act in accordance with our values and principles. **Perseverance:** We tirelessly overcome challenges