Job Summary: Kedu is seeking a Customer Success Analyst to act as a consultative partner, ensure effective use of financial solutions, and drive school growth. Key Highlights: 1. Act as a consultative partner to schools in the financial area. 2. Promote human value in an inclusive environment. 3. Focus on high-level results with intelligence and innovation. The **kedu** platform drives school growth through strategic financial management solutions. Leveraging technology and innovation, we help educational institutions achieve sustainability and transform lives through education. Here, our commitment is to **human value**, offering an inclusive and welcoming space for each individual’s development. If you take pride in belonging, act with intelligence and innovation, and aim for high-level results, apply now for our open position: **Customer Success Analyst**. This is your place! **Responsibilities:** * Maintain frequent contact with schools in your portfolio, acting as a consultative partner and ensuring effective use of financial solutions; * Conduct training and capacity-building sessions for users; * Monitor post-implementation, tracking deliverables, identifying critical issues, and implementing action plans to ensure sustainable outcomes; * Resolve routine problems and more complex root causes, mobilizing related departments and stakeholders when necessary; * Track and ensure issue resolution with responsible departments, mitigating impacts on the customer; * Collect continuous feedback from schools, providing strategic insights for product evolution and process improvements; * Design and execute improvements for medium-complexity projects and workflows, exercising autonomy and sound judgment regarding when to escalate decisions; * Maintain constant alignment with leadership and stakeholders, clearly and objectively communicating progress, risks, and expectations. **Qualifications:** * Completed undergraduate degree (Business Administration, Commercial Management, Business Processes, or related fields); * Experience in customer service, customer success, or B2B relationship management; * Strong oral and written communication skills; * Ability to facilitate online meetings and presentations; * Experience with CRM tools. **Working Hours:** * 8:00 AM–6:00 PM (Mon–Thu) / 8:00 AM–5:00 PM (Fri)