We are seeking a **Store Operations Consultant** to provide targeted consulting on store processes, customer service, and physical infrastructure related to maintenance and renovations. Validate property standards for prospective new stores and participate in grand openings. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments upon request; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, as needed by the department and under leadership direction; * Provide targeted consulting on store processes, customer service, and physical infrastructure related to maintenance and renovations; * Validate property standards for prospective new stores and participate in grand openings; * Oversee new store implementation projects, ensuring adherence to timelines, layout standards, operational standards, and third-party service requirements; * Certify stores by verifying compliance with established structures outlined in proprietary store operation guides and manuals; * Deliver training to store operators; * Implement necessary tools and programs to maximize sales results, service levels, and deliver the best possible in-store customer experience; * Ensure execution of operation manuals and standard guidelines; * Support store leaders and their teams in achieving rapid and efficient problem resolution; * Develop and monitor action plans aimed at improving processes and ensuring store standardization, facilitating coordination with Brisanet’s headquarters. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Business Management, or Commercial Management; * Knowledge of income statements (DRE), cash flow, and performance indicators; * Proficiency in Microsoft Office, Power BI, and Data Lake; * Driver’s license category "B" and defensive driving certification. **Preferred qualifications:** * Specialization in Field Consulting and Franchise Development; * Experience in Retail and/or Franchising. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure—meaning you are the protagonist of your own career! * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers for branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.