We are looking for a **B2B Field Service Operator** to perform field "Service Orders" (SOs), including installation, repair, address changes, and other services, in accordance with the company’s defined operational procedures. If you are an attentive professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective personal protective equipment (PPE) as required; * Drive company vehicles when necessary; * Perform additional duties related to the position, according to departmental needs and leadership direction; * Maintain company vehicles in compliance with processes defined by the Fleet Management department, ensuring proper operation; * Implement workplace safety procedures, including Preliminary Risk Analysis (PRA) and use of PPE, in accordance with applicable legislation; * Execute field service orders, including installation, repair, address changes, and other services, in accordance with the company’s defined operational procedures; identify opportunities for additional or new sales; * Safeguard, maintain, properly use, and store company-provided resources; inspect the work environment upon service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and qualifications** * Completed high school education; * Familiarity with the local city geography; * Valid driver's license class B and defensive driving certification; * Understanding of telecommunications networks, including communication protocols, network topologies, routing, and switching; * Familiarity with technologies such as optical fiber, radio systems, transmission equipment, etc.; * Experience configuring and maintaining telecommunications equipment; * Proficiency in using test and diagnostic equipment, such as spectrum analyzers, power meters, etc. **Preferred qualifications:** * Six months of experience in the telecommunications field; * Currently pursuing a Technology-focused undergraduate degree in Computer Networks or related fields; * Relevant certifications: CCNA, MTCNA, and/or CFTV; * In-depth understanding of telecommunications networks, including communication protocols, network topologies, routing, and switching; * Familiarity with technologies such as 4G, 5G, etc.; * Proficiency with network monitoring tools and network management software. **Additional information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced hierarchical and flat organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment health insurance plan; * Dental insurance plan; * Life insurance; * Childcare allowance; * Support allowance for dependents with disabilities; * Payroll-deductible loans (available after six months of employment); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to Brazil’s digital transformation.