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Job Summary: This role involves customer service, sales, and negotiation, requiring strong communication skills and proactive engagement with clients, including those with outstanding debts, while maintaining organized records and adherence to company procedures. Key Highlights: 1. Customer service and negotiation 2. Making calls to customers to promote or sell services 3. Keeping your workplace always clean and organized Description: * Completed high school education; * Intermediate computer skills; * Customer service and negotiation; * Sales techniques; * Communication skills. Competencies * Communication: Clear diction; Verbal fluency; Negotiation; Communication skills; * Social: Interpersonal relationships; Teamwork; * Behavioral: Commitment; Proactivity; Dynamism; Responsibility; Friendliness; Empathy; * Organizational: Time management; Planning and organization. * Follow work instructions specified in the company's standard operating procedure manual; * Keep your workplace always clean and organized. * Make calls to customers to promote or sell services; * Handle customer calls and/or other communication channels; * Schedule evaluations for prospective customers identified through promotional campaigns; * Record system information related to performed activities; * Conduct customer satisfaction surveys according to company guidelines; * Perform sales follow-up activities such as sending letters, faxes, or e\-mails; * Contact delinquent customers to schedule meetings for renegotiating existing debts, per company internal policy; * Identify delinquent customers based on data available in the information system; * Reschedule appointments for customers who missed scheduled consultations and/or evaluations, per company manual and guidelines. * Participate in technical and/or behavioral training sessions provided by the company. 251105020223793503
