Job Summary: The Computer Support Analyst provides specialized technical support for systems, ensures operational functionality and security, and proposes improvements to IT processes and infrastructure. Key Highlights: 1. Specialized technical support for computer systems 2. System performance and security monitoring 3. IT process and infrastructure analysis and improvement proposals The Computer Support Analyst is responsible for delivering specialized technical support for computer systems, ensuring full operational functionality and security. This professional acts strategically, proposing improvements to the company's IT processes and infrastructure. * Provide technical support for computer systems, identifying and resolving operational issues. * Monitor system performance, ensuring operational stability and security. * Implement new technologies and update software and hardware. * Develop and maintain technical documentation for systems and support procedures. * Conduct user training and capacity-building sessions to ensure proper system usage. * Analyze and propose improvements to the company's IT processes and infrastructure. * Participate in new system implementation projects and data migration initiatives. * Collaborate with the IT team to resolve complex issues and support strategic decision-making. * Stay updated on market technology trends and innovations. * Ensure compliance with information security policies and IT governance standards.