Greet and provide direct customer service, in person or by telephone, clarifying doubts, completing, registering, and verifying various documents. **Responsibilities and Duties** * Follow work instructions established in the company's standard operating procedures manual; * Maintain equipment and the workplace organized, ensuring their preservation; * Attend to customers by providing all necessary support services, in person or by telephone; clarify doubts and answer customer questions related to clinic operations; * Receive and register orthodontic documentation, radiographs, and complementary exams; * Schedule, monitor, and manage patient appointments during retention, eruption, or temporary absence periods; * Occasionally confirm appointment times for customers who did not receive an SMS; * Occasionally schedule appointments for new patients and those undergoing treatment; * Reschedule appointments for customers who missed their consultations; * Receive customer payments for services rendered, recording transactions in the management system; * When handling cash receipts, prepare a cash report detailing daily cash flow for the company’s administrative supervisor; * Assist customers in using the self-service kiosk; * Provide personalized service to customers/accompanying persons waiting in the reception area; * Promote thematic and promotional campaigns among customers, guiding them on procedures, clarifying doubts, distributing giveaways, among other activities; * Regularly check ambient temperature and background sound levels, as well as TV and radio in waiting rooms; * Accurately record and objectively relay messages to respective departments/sectors within the company; * Monitor PBX operation and redirect incoming calls to appropriate departments/sectors within the company; * Occasionally contact new patients to schedule their first consultation; \- Monitor the operation of the self-service kiosk; * Ensure general organization, cleanliness, and hygiene of the department; * Participate in technical and/or behavioral training programs promoted by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service experience; * Basic mathematical calculation skills. Competencies * **Communication:** Verbal fluency; Good diction; Writing and grammar; Communication skills; Negotiation. * **Social:** Interpersonal relationships; Teamwork; Ability to interact with the public; Friendliness. * **Behavioral:** Empathy; Ethics; Proactivity; Initiative; Commitment; Conflict management; Assertiveness; Discretion; Dynamism; Responsibility. * **Organizational:** Time management; Planning and organization. **Additional Information** We are Brazil’s largest orthodontic network! We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality service offered at accessible prices. With **over 20 years** of experience, we operate more than **350 units** across Brazil and have served over **8 million satisfied customers**, proudly displaying the OrthoDontic brand in their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**