Assistant Control Tower - PE

Description

Job Summary: Report dashboards, assist in meetings, track action plans, analyze processes, and manage backlog to optimize logistics operations. Key Highlights: 1. Protagonist in an environment of opportunities and growth 2. Share and learn collaboratively with excellent professionals 3. Be part of a company with an entrepreneurial spirit At Mercado Libre, we are democratizing commerce, money, and payments across Latin America. At Mercado Envios, we manage our sellers' inventory and deliver products to our buyers, enhancing their experience on our platform. In an ever-evolving world, our ability to rapidly deliver products purchased via Mercado Libre has become a requirement for competitiveness. Join the team leading logistics across Latin America, delivering world-class customized solutions and integrating local and regional carriers through borderless commerce. **We have a challenge for people who:** * Embody entrepreneurial energy: driven by curiosity, never give up, and focus on surpassing their own limits. * Give their absolute best because they love working with commitment and dedication. * Embrace change as opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Foster a positive atmosphere, joy, and fun. * Know how to build alongside others and enjoy teamwork. Imagine yourself driving challenging, dynamic, and innovative projects, **and being responsible for:** * Reporting dashboards to address top process offenders; * Assisting and attending floor meetings with leadership to identify root causes of process impacts, based on action plans; reviewing implemented action plans to improve efficiency and quality; providing overviews of key process issues identified; presenting relevant data and metrics; * Ensuring visibility of achieved results by sending dashboards highlighting key performance indicators (KPIs) and outcomes achieved; * Managing backlog and aging items, supporting orders and positions with data inconsistencies to maintain operational flow and meet established deadlines, performing system cleanup jointly with IT (tracking tickets and workflow statuses); * Conducting detailed process analyses, collecting relevant data for each process stage, and performing risk assessment analysis; **Requirements:** * Bachelor's degree in Business Administration, Engineering, Logistics, Data Science, or related fields; * Operational logistics experience is desirable; * Proficiency in Microsoft Office and Google Docs (Sheets, apps, etc.) is desirable; * Knowledge of SQL, Looker Studio, and BI tools is a plus; * Availability to work on rotating shifts, including in-person work in Cabo de Santo Agostinho\-PE **We offer you:** * The opportunity to be part of an entrepreneurial company where we love thinking big and long-term. * The chance to take ownership of your development in an environment rich in opportunities, learning, growth, expansion, and challenging projects. * The chance to share and learn collaboratively within a team of outstanding professionals and experts. * An excellent work environment, equipped with everything needed for you to have a great experience. :) At Mercado Libre, we work to foster an inclusive culture that pursues equity and values diverse perspectives—across gender, religion, persons with disabilities, LGBTQ\+, ethnicity, and life experiences. All our job postings reflect this commitment. Join our team!