Customer Service Agent

Description

Job Summary: A professional responsible for receiving and serving cooperative members, managing accounts, providing information on financial products, and promoting digital inclusion. Key Highlights: 1. Customer service and relationship management with cooperative members 2. Account and financial product management 3. Promotion of digital inclusion **Description and Responsibilities:** **Working Hours:** 40 hours per week **Level:** Professional **Employment Type:** Permanent – CLT Receive and serve cooperative members, identifying their needs and offering appropriate solutions; Perform account opening, maintenance, and closure in accordance with internal procedures and applicable regulations; Provide information on financial products and services, such as loans, investments, insurance, and credit cards; Assist members in using digital channels and ATMs, promoting digital inclusion and autonomy in accessing financial services; Manage and organize documents and files, ensuring confidentiality and integrity of information. **Requirements:** Currently pursuing or holding a bachelor’s degree in Administration, Accounting, Law, Economics, or related fields; Intermediate-level Microsoft Office proficiency; Strong oral and written communication skills; CPA 10 or CPA 20 certification is desirable\. **Benefits:** Medical assistance, Gym allowance, Education allowance, Private pension plan, Life insurance, Meal voucher, Transportation voucher