Store Attendant

Description

Job Summary: The Store Attendant is responsible for greeting and serving customers, providing technical and financial support, conducting sales, organizing the store, and operating the cash register, all with the goal of ensuring customer satisfaction. Key Highlights: 1. In-person and remote customer service, technical, financial, and sales support. 2. Customer acquisition, retention, and loyalty building. 3. Store organization and cash management. **DESCRIPTION:** The Store Attendant is responsible for receiving and serving customers, answering questions, providing technical, financial, and sales support, assisting with retention, guiding customers on service functionality, operating systems, performing operational and administrative tasks, helping organize the store, restocking merchandise, operating the cash register, and maintaining a clean and organized environment. This professional works proactively, always striving for customer satisfaction and contributing to the smooth operation of the store. **JOB RESPONSIBILITIES:** * Provide in-person and remote customer service, delivering information, clarifying doubts, and offering support related to sales, services, technical issues, and finance. * Perform opening, tracking, and monitoring of service protocols and technical requests, ensuring accurate registration and follow-up of all demands. * Carry out customer acquisition, retention, and loyalty-building activities, including updating customer records, changing plans, renegotiating terms, and advising on company-provided services. * Receive bill and other payments, operate the cash register, record financial transactions, issue receipts, and ensure accurate reconciliation of receipts. * Guide customers on using digital platforms, mobile applications, online services, and other tools provided by the company. * Enter new registrations, conduct prospecting, and update information in internal systems, ensuring data integrity and reliability. * Perform administrative and operational routines, including bank deposits, bill payments, document organization, and internal controls. * Prepare and analyze customer financial statements, checking for outstanding items, potential discounts, interest charges, and other relevant financial information. * Assist in store organization, merchandise restocking, basic inventory control, and environmental maintenance, keeping the area clean, organized, and suitable for customer service. * Maintain an organized workspace and safeguard equipment, materials, and resources used in daily activities. * Participate in training sessions, meetings, and development initiatives promoted by the company to continuously update knowledge and improve professional performance. * Comply with regulations, internal procedures, company policies, and instructions from immediate supervisors, contributing to a safe, organized, and productive work environment. * Perform other duties related to the position as required by the department or requested by immediate leadership.