Description: Basic requirements include: * Ability to adapt to dynamic environments and efficiently and highly resiliently resolve problems; * Highly motivated and organized individual capable of working effectively; * Communicative person with strong interpersonal skills; * Experience in proactive and responsive customer service; * Basic knowledge of Microsoft Office Suite; * Ability to work well in a team; * Sense of urgency; * Residency in Barueri and/or nearby regions; * Availability to work 100% on-site. You stand out if you have: * Completed or ongoing undergraduate degree (related fields are a plus); * Dynamism to handle multiple tasks simultaneously; * Multiskill experience managing more than one service interface; * Proficiency in handling multichannel customer service; * Experience in reception or call center roles. As a Customer Service Assistant, you will: * Maintain customer satisfaction by managing service interactions and providing solutions; * Provide email, phone, and WhatsApp support to internal and external customers (proactive and reactive); * Record information and reassign tasks in the system to support areas (Logistics, Field Service); * Proactively and reactively contact Technical Teams to confirm scheduled services; * Interact with internal departments to ensure scheduling execution; * Schedule product installations; * Control and complete spreadsheets; * Track orders. 2512210202551931736