Commercial Operations Manager

Description

Job Summary: A professional to lead strategic and operational commercial management, focusing on market expansion, process optimization, and cross-departmental integration, with an emphasis on sustainable results. Key Highlights: 1. Leadership in strategic and operational commercial management 2. Focus on market expansion and process optimization 3. Commercial integration with production and quality ***ATTENTION*** We recommend carefully reviewing all information in your resume before completing registration, ensuring that all mandatory fields are filled out until you proceed to the next step. After completing registration, please wait for our follow-up email to proceed with the next steps. We suggest regularly checking your inbox as well as your spam folder to ensure no important communications are missed. **ABOUT THE HIRING COMPANY:** Flex Maker is a reputable textile company specializing in the production of bacteriological protection products, primarily targeting healthcare professionals, individuals required to operate in environments conducive to bacterial propagation, or those classified as high-risk. **KEY RESPONSIBILITIES:** Strategic Commercial Management * Develop and execute the annual commercial plan. * Define commercial targets by segment, product, and team. * Develop growth and market expansion strategies. * Analyze market trends, competition, and positioning opportunities. * Support strategic decisions related to pricing, margins, and sales channels. Commercial Operations Management * Structure and standardize the commercial process (prospecting, proposal, negotiation, closing, and post-sales). * Organize and monitor the sales funnel and pipeline. * Implement, monitor, and optimize CRM usage. * Ensure revenue predictability through a structured forecast. * Monitor commercial KPIs (revenue, margin, conversion rate, average deal size, and sales cycle). * Identify bottlenecks and implement improvements in commercial operations. Commercial Integration with Production and Quality * Align commercial demand with production capacity. * Participate in demand and volume planning. * Ensure delivery timelines and technical specifications are operationally feasible. * Collaborate with Production, Logistics, and Quality to guarantee adherence to standards. * Prevent sales misaligned with certifications and regulatory requirements. Margin and Pricing Management * Define pricing criteria jointly with senior management. * Monitor profitability by customer, product, and segment. * Assess the impact of discounts and negotiations. * Ensure the commercial team operates with a focus on sustainable margins. Market Expansion and Development * Develop growth strategies within the Healthcare sector. * Acquire new customers and sales channels. * Engage in strategic negotiations and key account management. * Strengthen institutional relationships with key clients. Commercial Team Management * Define individual and collective targets. * Allocate customer portfolios and territories. * Conduct periodic performance review meetings. * Monitor individual and team performance. * Support strategic negotiations and technical development of the team. * Deliver regular feedback. * Participate in recruitment, selection, and development of the commercial team. * Promote a culture of discipline, organization, and focus on sustainable results. Governance and Compliance * Ensure commercial practices align with ISO, ANVISA, and INMETRO certifications. * Guarantee consistency between commercial proposals and technical specifications. * Safeguard the company’s institutional reputation. * Ensure compliance with internal policies and applicable regulations. **REQUIRED COMPETENCIES:** * Leadership. * Strategic and systemic vision. * Analytical ability. * Organization. * Results orientation. * Interpersonal skills. * Ownership mindset. **HIRING COMPANY DETAILS:** * **Company:** Flex Maker. * **Work Location:** Camaçari/BA. * **Employment Type:** CLT or PJ. * **Working Hours:** 44 hours per week. Requirements: * Proven experience in B2B commercial management. * Prior experience leading a commercial team. * Experience in technical sales (industrial, hospital, or technical products). * Experience setting and monitoring commercial targets and KPIs. * Experience organizing commercial processes (sales funnel / pipeline). * Completed undergraduate degree in Business Administration, Engineering, Commercial Management, or related fields. * Preferred: Prior experience in manufacturing industries (automotive, healthcare, or general manufacturing). * Preferred: Experience operating in regulated environments (ISO, ANVISA, INMETRO). * Preferred: Experience integrating commercial operations with production or demand planning. Benefits Compensation range: R$ 10\.000,00 to R$ 14\.000,00 **For CLT employment:** Complimentary transportation (or mileage reimbursement) On-site meals Dental plan On-site fitness program Discounts at partner universities **For PJ employment:** Monthly remuneration within the stated range. *Please note that the definition of the role profile, compensation, benefits offered, and post-hire management practices are solely the responsibility of the Hiring Client.*