Job Summary: We are looking for a software implementation specialist focused on solving problems and organizing projects to transform the food retail industry. Key Highlights: 1. Focus on problem-solving and proactivity 2. Clear communication and project organization 3. Innovative and collaborative environment **About Us** ------------- Mercafacil was built to make a difference in retail transformation. We are confident we can achieve this by enabling an understanding of each individual’s unique traits reflected in purchasing behavior—and translating that into sales conversion for retailers. We go far beyond systems: we are a people-first company, leveraging technology as a means to continuously improve consumer experience and, day after day, creatively and functionally enhance retail. There is still much to do to improve the retail consumer experience—and you can be part of this story. Come make history with us! **Our Values** ------------------ * PEOPLE-FIRST \- **We collaborate** * TRANSPARENCY IN EVERYTHING \- **We are honest and consistent with one another** * DRIVEN BY CREATIVITY \- **We innovate through diversity** * INSPIRING INTELLIGENCE \- **We make data-driven decisions** * OBSESSED WITH WOW \- **We are committed to transforming the reality of retail** * CREATORS OF POSITIVE EXPERIENCES \- **We focus on the customer and love feedback** * ALWAYS BETTER THAN YESTERDAY \- **We learn quickly from our mistakes** **Our Way of Working** ---------------------------- At Mercafacil, we believe in autonomy with responsibility. This implies a relationship of trust with teams, where each person fulfills their role, responsibilities, and contributions toward the challenges and deliverables of their position and function—regardless of work location. Currently, we offer two work models: hybrid—for those residing in Curitiba and its metropolitan region—and fully remote—for colleagues located elsewhere, including other cities and states. **This position requires hybrid work, with in-office presence every Tuesday through Thursday at our office in the Campina do Siqueira region of Curitiba.** **Our Commitment to Diversity and Inclusion** -------------------------------------------------- At Mercafacil, we believe diversity is the key to innovation and success. We value the unique perspectives each individual brings and are committed to building a workplace where everyone feels valued, respected, and empowered to reach their full potential. Our selection process is designed to be **fair, transparent, and accessible to all individuals**. We do not discriminate based on gender, ethnicity, race, age, sexual orientation, gender identity, religion, nationality, disability, or any other personal characteristic. Important: Our selection process begins with your application! If you truly want to join our team, invest effort in this step. We review candidates individually and provide feedback—even to those who do not proceed further in the process. All communication is conducted via email, so please monitor your inbox closely and whitelist the domain @mercafacil.com to ensure our emails don’t land in spam. **Responsibilities and Duties** **Role Mission:** **What’s the challenge?** ---------------------------------------- Your mission will be to serve as the key player ensuring an outstanding implementation experience for our new clients—food retailers of all sizes. In this role, you will lead the implementation project for our products, ensuring systems meet each client’s requirements and integrations with partner ERPs are successful. If you’re organized, communicative, and passionate about solving problems—this role is for you! **Your Day-to-Day Will Include:** ------------------------ **Lead the Kick-off:** Be the first technical point of contact with the client to launch the implementation project. **Manage the Project:** Schedule and facilitate periodic alignment and progress meetings, ensuring the client remains informed about upcoming steps. **Analyze and Plan:** Identify each client’s profile and needs to forecast project scope, anticipate potential challenges, and guarantee smooth delivery. **Document and Record:** Maintain up-to-date records and project status in our internal tools (e.g., Jira), following Mercafacil’s quality standards. **Collaborate and Integrate:** Interact regularly with Mercafacil’s partner areas (Development, Support, Sales, Customer Success) to ensure timely, high-quality project delivery. **Requirements and Qualifications** **Our perfect match if:** --------------------------------- **You are a natural “problem solver.”** You focus on solutions—not obstacles—and adopt a proactive attitude to get things done. **You are organized.** You can manage multiple tasks and projects simultaneously while remaining calm and meeting deadlines. **Communication is your strength.** You express yourself clearly (in writing and speech), aren’t hesitant to pick up the phone, and feel comfortable leading meetings. **You have an analytical mindset.** You extract insights from spreadsheets and systems to inform decisions and guide clients. **You are engaged and quick to learn.** You possess strong aptitude and willingness to absorb technical knowledge about our products and integrations. **You are a team partner.** You understand collaboration is fundamental to everyone’s success. **You stand out if you have:** ----------------------------- * Prior experience implementing software, especially in technology companies (SaaS). * Experience serving or managing relationships with corporate clients (B2B). * Practical knowledge of the retail sector—particularly food retail. * Proven, hands-on experience using **Jira** for project management. * Previous direct experience working with any ERP system. **To shine in this role, you must demonstrate (Merca’s Core Behaviors):** ------------------------------------------------------------------------------- * Agility * Boldness * Collaboration * Curiosity * Self-development * Pursuit of excellence * Valuing inclusion * Sense of prioritization * Resilience * Problem-solving focus **Additional Information****What We Offer You:** ---------------------------- Health first! * Sulamérica or Central Nacional Unimed health insurance (based on predominant region), covering you and your dependents at no monthly cost, with co-payment applied per use; * Odontoprev dental insurance for you and your dependents at no monthly cost, with co-payment applied per use; * Dasa telemedicine service offering various online consultation options—no medical referral required and no co-payment; * Meu Doutor, providing access to a family physician for employees and active plan dependents; * Pregnancy Program (for employee or dependent), supporting a safer and more relaxed pregnancy, childbirth, and postpartum experience; * Flu vaccine for you and your dependents—free of charge; * Prevenar 13 vaccine, helping protect against 13 types and subtypes of pneumococcal bacteria; * Life insurance; * Gympass; * Extended maternity and paternity leave. We believe each person is unique! * Flexible benefits via the Caju card \| Meal & Food Allowance (VR/VA) * Birthday-off to celebrate your special day. * Day-off for moving house. * Extended honeymoon leave to enjoy your honeymoon calmly! We respect your way of working! * No dress code. We want your career to soar! * Performance Review; * Corporate University; * Feedback culture and frequent 1:1 meetings. \#VemserMerca Mercafacil is a 360° solution that automates data generation, analyzes, and influences shopper consumption behavior. Technology is directly impacting retail results—but intelligence is essential in this process. Through artificial intelligence and analytics on our platform, Mercafacil maps consumption behaviors, generating data and insights to help our clients sell more—and better—both physically and digitally. The transformation we bring to our clients—and the impact we generate—happens solely because of people. We are highly selective in building our team because it’s these people who take us to the next level. Our team is diverse, united, tireless—and ready to win any game.