We are looking for a **Collections Operator** to join our team! This professional will be responsible for collecting payments from delinquent customers, negotiating payment methods, recording information in the system, and ensuring courteous and efficient customer service. **Responsibilities:** * Make calls to customers with outstanding debts; * Negotiate payment methods, installment plans, and agreements; * Record actions and agreements in the internal system; * Monitor agreed-upon payments and follow up, if necessary; * Meet credit recovery and productivity targets; * Maintain an ethical and empathetic attitude when interacting with customers. **Requirements:** * Completed high school education (mandatory); * Strong verbal and written communication skills; * Negotiation and persuasion skills; * Basic computer and collections systems knowledge; * Prior experience in the field is a plus. **Preferred Qualifications:** * Experience in both active and inbound collections; * Familiarity with platforms such as dialers, CRM, or ERP systems; * Proactive, resilient profile with a results-oriented mindset. **What We Offer:** * Dynamic and collaborative work environment; * Training and development programs; * Career development plan and growth opportunities. Job Type: Full-time CLT Salary: R$1\.621,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site