**We were founded with the mission of serving our customers effectively and efficiently, focusing on technology and helping them achieve the best possible experience with the services they have contracted. Since 2020, we have been advancing steadily, acting transparently toward our customers, suppliers, partners, and society. Here, we foster a collaborative work environment that promotes mutual respect, believing in human potential. If you believe that together we can continue delivering high-quality services to our customers, join our team!** Our opportunities are open to everyone! We strive to ensure you enjoy an increasingly inclusive and respectful workplace. **Responsibilities and Duties** * Provide customer service, clarifying doubts, presenting solutions, and delivering clear, objective information; * Standardize registration data and perform other related tasks, including customer onboarding and recording all relevant information; * Validate, retain, monitor, and recover accounts, identifying needs within the system; * Analyze charts to track results and meet goals. **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree; * Proficiency in Microsoft Outlook, Microsoft PowerPoint, and Microsoft Word; * Coursework in computer science and/or telecommunications; * Experience in customer service and relationship management; * Experience providing technical support and directly interacting with customers via various communication channels (e-mail, tickets, and telephone); * Strong verbal and written communication skills. **Additional Information** **Salary:** R$ 1.750,00 **Work Schedule:** 36 hours per week, on a 6x1 rotating shift schedule, with both daytime and nighttime shifts. **Work Location:** Cachoeira do Campo/MG **Benefits for You and Your Family:** * Co-payment Unimed health plan for employees and dependents (regional or state-wide); * Co-payment dental plan — MetLife — for employees and dependents; * Emotional wellness program and discounted psychological counseling for employees and dependents, delivered through the Moodar platform; * Birthday Day Off: one paid day off on your birthday to celebrate; * Eva Card flexible benefits card valued at R$ 554.80 monthly + R$ 483.40 (average monthly amount), usable for meal and/or food benefits; * Benefits Club offering exclusive discounts and partnerships for Lesta employees; * Life insurance; * Transportation allowance; * Easter Benefit: a special gift delivered to employees to celebrate this occasion; * Christmas Basket for all our employees; * A collaborative culture, nurtured by a warm, human-centered work environment! Lesta specializes in customer service with a focus on technology. Currently, we serve over 500,000 customers nationwide. We were founded to deliver humane, bureaucracy-free service to digital account holders of the Gerencianet Group, providing high-quality services and helping them achieve the best possible experience with the services they have contracted. **Mission** ---------- To serve all our customers effectively and efficiently, helping them achieve the best possible experience with the services they have contracted. **Vision** --------- To be recognized as an excellence-driven company in the field of customer service. **Our Values** ------------------ Deliver high-quality services to all customers. Encourage collaborative work and mutual respect, believing in human potential. Act transparently toward customers, suppliers, partners, and society. Always act ethically and responsibly.