Team Leader Customer Service Representative

Description

Job Summary: This professional will provide in-person customer service, preparing and serving products such as gelatos and coffees, while maintaining hygiene and organization of the premises and performing operational routines. Key Highlights: 1. Work for a 100% Brazilian brand with purpose and flavor in its ideas. 2. Be part of a team that values people and pursues innovation. 3. Contribute to magical and joyful experiences through welcoming service. Have you ever imagined working for a **100% Brazilian brand**, created by people who believe in the **flavor of ideas** and the **power of connections**? **San Paolo** was born in Fortaleza and has soared far. Today, we have over **600 mustachios across 65 company-owned stores**, from North to South Brazil, spreading affection and innovation wherever we go. We believe that **working with purpose** means transforming everyday life into something extraordinary — from welcoming service to an ice cream cone full of memories. And growing together is only possible when we value those who build this story with us. If you want to leave your mark, discover new paths, and embark on a journey full of flavor, care, and learning, join us in writing the next chapters of this adventure. **Responsibilities and Duties** * Provide in-person customer service, ensuring courtesy, efficiency, and satisfaction; * Prepare and serve gelatos, coffees, mixes, and desserts; * Maintain store, equipment, utensils, and dining area cleanliness, executing sanitation routines according to food safety standards; * Restock gelatos, supplies, and materials, supporting inventory organization and control; * Complete shift checklists, temperature monitoring, opening/closing procedures, and system entries. **Requirements and Qualifications** * Completed High School education; * Availability to work on a rotating 5-days-on/2-days-off schedule. **Desirable**: * Basic knowledge of food safety and good handling practices; * Experience operating store systems and equipment. **Additional Information** * Meal and Food Allowance (iFood Benefits Card); * Transportation Allowance or Fuel Assistance; * Wellhub (Gympass); * Dental Plan; * San Paolo Products; * Birthday Day Off. **This is our purpose!** San Paolo Gelato \& Café was founded in June 2012 in Fortaleza, Ceará. Our mission is to **awaken delicious sensations through magical and joyful moments**. We offer artisanal, authentically Brazilian gelato. Due to our intense focus on our core pillars: **Product, Environment, and Service**, we have expanded and now count over 600 mustachios across more than 65 company-owned stores throughout Brazil. If you believe that **details make the difference**, are **innovative**, and always strive to deliver **the best possible service**, we’re looking for you! Come soar high with us and become part of this team that **believes in people** and **dreams big**!