**Our mission:** To satisfy customer needs by exceeding their expectations regarding product and service quality in a competitive manner, with effective respect for people, our values, laws, and the environment. **Our vision:** To earn customer credibility through the quality of our products and services, achieving solid and continuous growth while respecting our values in an environment of trust, teamwork, and order. We are a results-oriented team that loves what we do. We seek professionals with the following competencies: * Engagement/collaboration * Commitment * Communication * Future-oriented mindset * Proactivity * Relationship building * Innovation/learning and development * Safe behavior **Responsibilities and duties** * User support (in-person and remote); * Diagnosis and resolution of hardware and software issues; * Support for operating systems (Windows, occasionally Linux or macOS); * Assistance with corporate systems (PROTHEUS, SGI, SGA, e-mail, etc.); * Installation, configuration, and formatting of computers and laptops; * Replacement of components (HDD/SSD, memory, peripherals); * Preventive and corrective maintenance; * IT asset inventory control; * Basic network configuration (wired and Wi-Fi); * Support for network printers; * Connectivity testing (internet, VPN, server access); * Assistance in managing switches, routers, and access points. **Requirements and qualifications** **Mandatory:** * Technical or higher education degree in IT; * Knowledge of computer networks and information security; familiarity with various software and hardware; experience in troubleshooting systems; repair and maintenance of hardware and software components. **Additional information** **Benefits:** * Meal voucher * On-site meals * Unimed Health Plan – National coverage * Dental plan * Profit-sharing and results program (PLR) * Chartered transportation and/or transportation voucher * Medication program * Supplementary pension plan * Vacation return bonus * School kit for employees’ children aged 3 to 18 * Daycare assistance for women with children up to 3 years old * Christmas basket * In-house banking services * Partnership with AERT Club (Recreational Association of Tubarão) * Welhub * Life insurance **Learn more about us** Founded in Guadalajara (Mexico) in 1969, the Simec Group began operations producing steel bars, profiles, and rebars. Years later, after acquiring five additional mills in Mexico, it expanded its activities into the United States and Canada, consolidating itself as one of North America’s most important specialty steel producers, manufacturing over 3 million tons annually. Believing that steel effectively contributes to the development of all countries, and continuing its expansion plan into new markets, the Simec Group extended its operations across Latin America. In Brazil, it operates steel mills located in the states of São Paulo, Minas Gerais, and Espírito Santo. **Simec Cariacica** Simec Cariacica, the largest steel scrap recycler in Espírito Santo and a long-products unit, generates 950 direct and indirect jobs and has an annual production capacity of 600,000 tons of billets and 450,000 tons of flat and round bars, light and medium profiles, rebars, blades for cutting ornamental stones, and angles. The unit holds three key certifications: ISO 9001:2015, related to Process Management Systems; ISO 14001, related to Environmental Management Systems; and ISO 45001, related to Occupational Health and Safety Management Systems. Being a benchmark in health and safety, production, customer service, product quality, and cost-efficiency is our commitment to harmonizing industrial activity, our employees, the environment, and the community.