INTERNAL SALES REPRESENTATIVE

Description

Job Summary: Customer service, sales, and customer retention, ensuring personalization, quality, and efficiency for optimal performance and market positioning. Key Highlights: 1. Personalized and effective customer service to foster customer loyalty. 2. End-to-end management of the sales process and after-sales support. 3. Multifunctional support across various departments within the company. Provide customer service and conduct sales. Ensure high-quality, personalized, and efficient service to achieve optimal performance, customer portfolio retention, and strong market positioning. * Daily customer service—face-to-face, by phone, and via WhatsApp—covering the full initial service process, presentation of company products and services, issuance of invoices (NF), scheduling of loading with the Operator, and delivery coordination (if required) with Drivers, aiming to understand customer needs and serve them as effectively as possible; * Daily collection and receivables follow-up with customers via email, WhatsApp, or in person when necessary, to prevent delinquency; * Regularly, after receiving calls from customers interested in quotations, send a WhatsApp message introducing our services and products to foster customer loyalty through personalized service; * Daily input of sales data into spreadsheets using information provided by customers regarding their construction projects, to assess material requirements—whether for large-scale construction or minor repairs; * Collect and forward documentation to the Finance Department for credit analysis and suggested credit limit, based on requirements, to enable credit availability; * Assist the Sales Supervisor in daily cash reconciliation by recording payments received via card, PIX, cash, and checks in the Delphi system’s accounts receivable module for accountability purposes; * Support the Sales Supervisor in executing tasks assigned by the People & Management, Marketing, and Occupational Safety departments, aiming to deliver improved results and promote team belonging and safety; * Daily responsibility for assisting the Cleaning Assistant in maintaining a clean and organized sales office to provide customers and colleagues with a harmonious environment. * Daily weighing of all vehicles entering the company premises—whether internal, for loading, or for material delivery. Upon arrival at the facility, vehicle identification and required service are confirmed, followed by weighing monitored by the Dispatch team; thereafter, vehicles are cleared for loading or unloading according to the requested material. This process ensures vehicle entry/exit tracking and control of weighing, loading, and unloading; * Daily creation of orders via system per customer request, to adjust delivery or internal loading schedules with the Administrative Assistant, who then coordinates with Drivers and/or Operators; * Daily organization of customer delivery tickets: upon Driver return from deliveries, signed customer tickets are collected to verify successful and correct delivery; once delivered and verified, tickets are stored in an organized filing box for quick retrieval when needed; * Occasionally, during lunch hours and/or in cases of staff shortages or peak demand, assist the Administrative Assistant and/or Administrative Supervisor with invoicing (NFS), daily cash reconciliation, submission of dental plan billing, and processing simple expenses via the DELPHI system, following established procedures, to support the Administrative Department in maintaining orderly execution and timely delivery of tasks for accountability to Head Office.