After-Sales

Description

Job Summary: We are seeking a proactive, customer-focused professional to work in After-Sales, ensuring customer satisfaction and service and product quality in the custom-built furniture industry. Key Highlights: 1. Customer service in after-sales for custom-built furniture 2. Coordination of assembly and installation of custom-built furniture 3. Opportunity for continuous improvement in customer service practices MyBox is the first furniture industry startup, focused on technology and innovation. We serve residential and corporate projects, offering comprehensive customization solutions in one place. Guided by quality, excellence, and transparency, we aim to become a market reference. We value diversity and inclusion, believing each person contributes to our growth. Driven by passion and determination, we invite new talents to join this journey. We’d love to have you with us. Let’s go together?! We are looking for a professional to manage our **After\-Sales**! **Requirements:** Completed High School (Bachelor’s degree in related fields preferred); Experience in customer service, assembly, technical support, or after-sales in the **custom-built furniture industry**; Strong verbal and written communication skills; Ability to handle problems and identify effective solutions; Proactivity, organization, and customer focus. **Desirable Qualifications:** Knowledge of project management software (e.g., **Promob**); Experience with custom-built furniture and production and installation processes; Knowledge of **interior design**. **Responsibilities:** * Monitoring delivery of custom-built furniture; * Coordinating assembly and installation processes; * Managing incidents and issues, seeking efficient and timely solutions; * Conducting post-sales visits to assess customer satisfaction; * Ensuring service and product quality; * Preparing reports and records of customer interactions; * Continuously improving customer service practices; * Collaborating with sales and production teams to ensure process excellence.