Job Summary: A professional responsible for providing telephone and digital support to customers, assisting in problem resolution, payment negotiation, and relationship maintenance. Key Highlights: 1. Telephone and digital customer support 2. Payment negotiation and objection handling 3. Customer relationship maintenance **CUSTOMER SERVICE AGENT** Responsible for providing remote telephone support to customers via calls or digital service platforms, aiming to assist in problem resolution and resolve delinquency. **RESPONSIBILITIES:** * Contact customers via phone calls or digital service platforms; * Conduct collections from individuals and legal entities; * Lead payment method negotiations, understand customer needs, overcome objections, and finalize agreements to resolve delinquency. * Clarify product-related inquiries, prioritizing customer relationship maintenance; * Record all customer interactions in CRM systems; * Use digital channel platforms. **SALARY AND BENEFITS:** * Employment Type: CLT * Work Mode: On-site * Working Hours: Monday to Friday, 2:00 PM to 8:00 PM; Saturday, 8:00 AM to 2:00 PM * Workplace Location: Belo Horizonte City Center * Salary: Fixed * Performance Bonus * Meal Allowance or Food Voucher – iFood! * Birthday Day Off * Life and Accident Insurance * Todos Card (available after 3 months) * Refuturiza Platform (access to various online courses) Salary: R$1\.518,00 \- R$1\.621,00 per month Benefits: * Life insurance * Food allowance * Meal allowance * Transportation allowance Workplace: On-site