Job Summary: A professional to provide customer service and perform administrative tasks, including billing and submission of regulatory documents, requiring organization and agility. Key Highlights: 1. Customer service and agile support via multiple channels. 2. Execution of essential administrative and financial processes. 3. Management of billing, invoices, and regulatory documents. **Responsibilities:** * Provide customer service through the ticketing system, chat, and WhatsApp, ensuring agile and courteous support. * Execute customer account cancellation and ownership transfer processes. * Perform monthly billing, including issuance of invoices and bank slips. * Prepare and send bank remittance files. * Generate the DETRAF file, issue related invoices, and submit them to operators. * Prepare and submit mandatory files to ANATEL. * Generate and send specific files to the State (Agreements 115 and 201\). * Monitor and maintain updated records of active and cancelled customers. **Requirements:** * Intermediate knowledge of Excel (spreadsheets, basic formulas, and data organization) * Organization, attention to detail, and agility in performing administrative routines. **Working Hours:** * Monday to Friday, from 07:42 to 12:00 and from 13:30 to 18:00 Employment Type: Permanent CLT Compensation: Starting from R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * What is your expected salary? * Do you have experience in billing?