Job Summary: DXC Technology is seeking a professional to provide technical support to users, resolve IT incidents, and contribute to the knowledge base within a team environment. Key Highlights: 1. Technical support to users and resolution of IT issues 2. Application of ITIL methodology and remote support 3. Contribution to continuous improvement of the knowledge base **Job Description:** DXC Technology helps global enterprises run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. With decades of innovation leadership, the world’s largest companies rely on DXC to deliver new levels of performance, competitiveness, and customer experience. Learn more about DXC’s history and our focus on people, customers, and operational execution at www.dxc.technology. **Your key responsibilities:** · Provide technical support to users for IT requests or issues; · Resolve requests / incidents according to the service catalog (ITIL methodology); · Deliver remote support to resolve issues at first contact per technical procedures; · Ability to analyze and prioritize incidents; · Contribute to updating the knowledge base by suggesting continuous improvements to the project you are working on. **What we expect?** · Technical knowledge in Windows, ITIL, Processes & Quality, and Microsoft Office 2007/2010. · Advanced computer skills (Windows, Linux, VPN, Outlook, Office365, Microsoft Office, Internet, network printing, PC and notebook hardware support, MAC OS configuration knowledge) · Written communication skills; · Organizational skills; · Ability to work effectively in a team; · Punctuality, flexibility, and resilience; · Technical education in IT and/or completed high school; · Schedule: Rotating shift 6 x 1 **What are we offering?** Numerous benefits, remote work options, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to ensure equity of opportunity, respecting individuality and diversity to achieve a healthy balance between professional and personal life, as well as constant career development opportunities. If you’re looking for challenges in a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below, or directly for a position via our careers portal https://careers.dxc.com/global/en You can also find us at: https://www.facebook.com/DXCTechnology/ https://www.linkedin.com/company/dxctechnology At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**