We are looking for an **Optical Fiber Maintenance Leader** to receive and assign optical fiber maintenance requests to field teams. Monitor the productivity and quality of procedures performed by the teams, as well as manage open and/or in-progress Service Orders (SOs). If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present results reports, forms, spreadsheets, or documents to leadership, as requested; * Actively participate in organizational meetings and commitments, when requested; * Use individual and collective personal protective equipment (PPE), when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Verify that teams have all necessary materials and/or equipment before starting activities; * Receive and assign requests (SOs — Service Orders) to field teams; * Monitor team productivity and procedure quality through SO receipt; * Manage open and/or in-progress service orders; * Audit SOs after team service completion; * Monitor optical fiber maintenance SLAs; * Monitor routes and idle time via GPS tracking; * Request materials; * Monitor vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents; * Manage onboarding of new teams, including recruitment processes, training, and related activities; * Assess and coordinate team relocations to other cities, if needed; * Address customer complaints received via support channels and ombudsman services; * Update information used to calculate team productivity; * Perform administrative routines for field teams. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s License Class "B" and defensive driving certification; * Proficiency in Google tools (Sheets, Docs), basic computer skills, and foundational people management knowledge. **Preferred (not mandatory):** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced hierarchical and flat organizational structure — meaning you are the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD (Person with Disability) dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from rural areas to state capitals**, actively contributing to Brazil’s digital transformation.