Store Attendant

Description

Job Summary: The Store Attendant is responsible for greeting and serving customers, providing technical and financial support, conducting sales, retaining customers, operating systems, and maintaining store organization. Key Highlights: 1. In-person and remote customer service, with a focus on customer satisfaction 2. Technical, financial, and sales support for various services 3. Store organization and cash register operations **DESCRIPTION:** The Store Attendant is responsible for reception and customer service, answering inquiries, providing technical and financial support, conducting sales and retention activities, guiding customers on service functionality, operating systems, performing operational and administrative tasks, assisting with store organization, restocking merchandise, operating the cash register, and maintaining a clean and organized environment. This professional acts proactively, consistently striving for customer satisfaction and contributing to the store’s smooth operation. **JOB RESPONSIBILITIES:** * Provide in-person and remote customer service, delivering information, clarifying inquiries, and offering support related to sales, services, technical assistance, and financial matters. * Initiate, track, and monitor service protocols and technical requests, ensuring accurate registration and follow-up of all demands. * Conduct customer acquisition, retention, and loyalty activities, including updating customer records, modifying plans, renegotiating terms, and advising on company-provided services. * Receive bill and other payments, operate the cash register, record financial transactions, issue receipts, and ensure accurate verification of all receipts. * Guide customers on using digital platforms, mobile applications, online services, and other tools provided by the company. * Enter new registrations, conduct prospecting, and update information in internal systems, ensuring data integrity and reliability. * Perform administrative and operational routines, including bank deposits, bill payments, document organization, and internal controls. * Prepare and analyze customer financial statements, verifying outstanding items, potential discounts, interest charges, and other relevant financial information. * Assist with store organization, merchandise restocking, basic inventory control, and facility maintenance, keeping the premises clean, organized, and suitable for customer service. * Maintain an organized workspace and safeguard equipment, materials, and resources used in daily activities. * Participate in training sessions, meetings, and development initiatives organized by the company, pursuing continuous knowledge updates and professional performance improvement. * Comply with company rules, internal procedures, policies, and instructions from immediate supervisors, contributing to a safe, organized, and productive work environment. * Perform other duties related to this position as required by the department or requested by immediate leadership.