CUSTOMER SERVICE AGENT - QUEUE MANAGEMENT (TEMPORARY) - Ilhéus/BA

Description

Job Summary: The CUSTOMER SERVICE AGENT - QUEUE MANAGEMENT is responsible for providing courteous, efficient, and humanized customer service, expediting the checkout process. Key Highlights: 1. Proactive engagement to optimize customer flow and reduce waiting time. 2. Opportunity to provide agile and humanized support to customers. 3. Work focused on customer experience with courtesy and efficiency. **About Logos** Founded in 2005 in Maranhão, **Logos** is a reference in comprehensive customer service management. Logos has accumulated extensive multichannel customer service experience, covering In-Person Service, Telephone Support, and Digital Channels—such as chat and online platforms—delivering integrated and innovative solutions to meet customer demands efficiently. With 20 years of history, we have grown through solid partnerships, sustainable solutions, and, above all, valuing people—who are at the heart of everything we do. We are seeking a CUSTOMER SERVICE AGENT \- QUEUE MANAGEMENT to deliver courteous, efficient, and humanized customer service, providing clear information about the company’s products and services. Expedite checkout-area service by performing pre-service tasks, product registration, or bill payments—reducing waiting times in queues and ensuring a fast, seamless shopping experience. **Responsibilities** * **Mobile Service:** Approach customers in waiting lines using mobile devices (tablets, data collectors, or smartphones). * **Pre-Sales/Pre-Payment:** Scan products, register items, or process bill payments (credit card, QR Code, PIX) before customers reach the cashier. * **Queue Reduction:** Proactively manage customer flow, especially during peak hours. * **Customer Support:** Quickly address questions regarding products and payments. **Requirements** * Completed high school education. * Prior experience in customer service, cashier, or sales roles. * Proficiency in Microsoft Office and technology (e.g., data collectors, tablets, or applications). * Proactivity, dynamism, and results orientation. * Strong communication skills and empathy when interacting with the public. * Agile and organized professional. * Ability to work under pressure (peak hours). * Full focus on customer experience (courtesy and efficiency). **Additional Information** * Availability to work from Monday to Saturday; * 44 hours.