Job Summary: We are looking for talent passionate about technology and transformation to install and repair FTTH and FTTA networks, ensuring service continuity and delivering courteous customer service. Key Highlights: 1. Work with FTTH and FTTA network technology 2. Perform corrective and preventive maintenance 3. Provide courteous and efficient customer service We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talent like you—people who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Carry out corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, whether due to slowness, Wi-Fi issues, no connectivity, intermittency, etc.; * Remove cables and equipment from canceled customers, freeing up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate devices within the same residence (room-to-room moves); * Relocate equipment to a different address upon customer request; * Perform upgrades—replacing or adding devices when customers change plans; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, contact technical support; * Diagnose and resolve network issues; * Provide courteous and efficient customer service, clarifying doubts and advising on proper service usage; * Document and maintain records of network configurations; * Perform other duties related to the position, following the manager’s instructions. **Requirements and Qualifications** Professional Profile We Are Seeking: * Completed high school education. * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per the roster); * Valid Class B driver’s license; * NR-10 and NR-35 certifications preferred; * Technical experience and familiarity with telecommunications network installation and repair procedures; **Additional Information** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform via Intranet * Tour House: 5% to 12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer care. **We value plurality**, represented by our employees and customers across their full regional and social diversity—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative space, responsible toward people and business sustainability. For more information, visit https://alloha.com/