We are looking for a **Support Analyst** to join our team in **Brasília/DF**. We seek someone **motivated, proactive, and collaborative**, passionate about technology, who enjoys solving problems and is committed to ensuring the best performance and stability of our network infrastructure. Here, we value people who **work as a team, share knowledge, and pursue innovation in their daily work**. If you have an analytical profile, enjoy challenges, and want to grow with us, this position is for you! **Responsibilities and duties** **Requirements:** * Monitor data link and telephony performance. * Perform remote tests and initial triage to detect possible failures. * Open and track support tickets, record information in systems, and keep customers informed about the progress of recovery tickets. * Act as an interface between customers and technical departments. * Escalate managerial recurring issues from technical departments to expedite ticket resolution. * Provide both reactive and proactive customer support; * Register tickets and keep them updated regarding the recovery process status; * Handle support-related tasks such as troubleshooting, collecting detailed information about issues faced by customers, and diagnosing the nature of problems—with focus on networks, telecommunications, routers, and switches. * Participate in conference rooms; * Facilitate customer site access when necessary; * Validate failure resolution with the customer; * Close tickets and ensure clarity of information regarding the incident, root cause, and actions taken; **Requirements and qualifications** **Skills:** * Proactivity * Clear diction * Strong communication skills * Text comprehension and ease with reading and writing * Experience working with targets and SLAs * Technical profile * Experience or knowledge in NOC * Knowledge of router and/or network configurations and commands * Knowledge and experience in Telecommunications, including troubleshooting * Intermediate-level proficiency in Microsoft Windows, Outlook, and Office Suite. * Completed (or currently pursuing) undergraduate degree in Computer Networks, Telecommunications, or related fields. **Additional information** **Benefits:** * **Meal Allowance:** R$ 31.00/day * + *For 12x36 shift: R$ 45.00/day* * **Transportation Benefit or Fuel Allowance** * + *Symbolic payroll deduction of R$ 1.00* * **Birthday Bonus** * **TotalPass** * **Life Insurance** * **Medical Assistance – Unimed** (after probation period) * + *No monthly fee, with co-payment* * **Dental Assistance – Uni\-odonto** (after probation period) **Working Hours:** Backup, availability for day and night shifts, 12x36 schedule or standard business hours. * *Training: 8:00 AM to 6:00 PM – minimum 30 days, extendable based on demand.* **Work Model:** On-site – Brasília/DF **Remuneration:** R$2\.581,17/month * **Position Type:** CLT – Permanent **Join Mamtech Tecnologia!** We are continuously growing and seeking talented, innovation-driven individuals to join our team. Here, you’ll find a collaborative environment, challenges that drive professional development, and the opportunity to build solutions that make a difference. If you’re looking to advance your career and work at a company that values people and technology, Mamtech is the right place for you! Apply now and help us shape the future together.