**Administrative and Operations Assistant – 100% Remote** We are **https://buscasim.com.br/**, a fast-growing technology company specializing in vehicle, registry, legal process, and data searches. We serve lawyers and large clients with speed and precision. Our team is 100% remote, and we value freedom with responsibility, organization, and above all, commitment to results. We are looking for someone to join a high-performance team. Our operations never stop, and we need someone who can act as the right hand in resolving operational and administrative pending items. We are not looking for someone who merely "checks off tasks." We seek someone agile, curious, and above all, unafraid of problems ("roadblocks") and capable of autonomously finding solutions. **Role Mission** Your primary objective is to unblock tasks stalled for days or weeks using: * Logical reasoning; * In-depth research; * Alternative approaches; * Practical decision-making. * **Here, results matter more than effort.** **The Challenge (Your Responsibilities)** You will manage a daily flow of **20 to 30 critical tasks** via Trello, Slack, and Google Docs. Beyond daily tasks, we have weekly, biweekly, and monthly demands, plus sporadic ones arising daily. Work ranges from simple to complex, including: * **Registry Management (Primary Focus):** Registering on multiple platforms and performing persistent daily follow-up until approval (persistence is essential to handle rejections). * **Research and Suppliers (Our Current Biggest Bottleneck):** Market, competitor, and quotation analysis. Requires extreme skill in proactively demanding responses from partners without needing reminders. Impeccable organization is essential to track who has already been contacted and who remains to be contacted. * *Important:* Proactivity here requires "ninja-level" intensity. Without it, the company stalls and other departments become dependent on you. We do not accept "the vendor hasn’t replied" as an excuse; if one doesn’t reply, pursue a thousand others. Resolution must never stop. * You must quickly identify when a path fails and pivot accordingly. There are no ready-made answers; you’ll need to create solutions. * **Unblocking Issues:** Contacting support (e.g., Google Ads) to diagnose error causes and unblock processes. * **Operations:** Uploading website structures, sourcing new products on platforms. * **Cross-Functional Interaction:** You’ll communicate with all company areas: Sales, SEO, Tech, HR, etc. **COMMUNICATION (Critical Point)** Our internal communication occurs via **Slack**, and response time must be as fast as possible. * **"Silence" is not an option here**, as every second impacts our sales. * If something stalls, we jump on a call immediately to resolve it. Here, no problem remains unresolved. * We highly value agility via Slack and calls. If the team reports a bug and response is delayed, it causes sales losses. * **External Communication:** Beyond the team, contacting suppliers via all possible means is part of the role: Email, WhatsApp, website forms, Telegram, phone calls, etc. **Work Model (Important to Read)** We work by deliverables, not hours. There is no time tracking or fixed schedule. You organize your own schedule (ideal for PJ contractors). * **What matters:** Tasks completed per day, delivery quality, and deadline adherence. * **Attention:** Although we don’t monitor working hours, the environment is dynamic. Demands arise on Slack, WhatsApp, or quick calls. You don’t need to be available all day, but **you must monitor Slack and respond promptly when something critical arises.** **The Profile That Fits Here** * Zero attachment to process, 100% focus on the goal. * Can complete a task in 30 minutes that others would take days to finish. * Researches better than average. * Doesn’t need reminders to meet deadlines. * Excellent **Time Management**. * **Autonomy:** Often, even we don’t know the answer. You’ll receive the mission and must figure out "how to do it" (Google, YouTube, Support). * **Resilience:** You’ll hear many "no's" from platforms and suppliers. You’ll need emotional intelligence to persist and overcome objections. * **Fast Learning Curve:** We teach the process once. We need someone attentive. **What Does NOT Exist Here:** * Eternal "in progress" status. * "Awaiting reply" without constant follow-up. * Tasks without clear completion criteria. **Tools We Use:** * Trello (Task management). * Google Docs/Drive. * Slack (Real-time communication). **What We Offer:** * 100% remote work. * A genuine opportunity to build a success case within a growing company. * A dynamic environment with direct access to leadership and budget for execution (backlinks/tools). * Options for PJ or CLT hiring. **If you see yourself in this role, please fill out the link below:** Job Type: Full-time CLT, Freelance / PJ Compensation: starting at R$1,00 per month Selection Question(s): * Complete the form: https://docs.google.com/forms/d/e/1FAIpQLSc-jIoxH91iuqX2_BHTEMib9iRejqgZGX3LwDenia89Jkx47A/viewform?usp=publish-editor