Summary: This role involves coordinating, planning, and monitoring client orders, selecting suitable carriers, actively managing carrier relationships and negotiations, troubleshooting shipment issues, and serving as a key liaison between clients and Logistic Service Providers. Highlights: 1. Manage carrier relationships, onboarding, and rate negotiations. 2. Troubleshoot and resolve shipment issues quickly. 3. Serve as key liaison between clients and Logistic Service Providers. * Coordinate, plan and monitor orders received from the Client. * Select the most suitable carrier for each shipment based on cost, service quality, and equipment requirements. * Actively search for and onboard new carriers, support their implementation into operational processes, maintain strong and professional relationships with all contracted and non\-contracted carriers, negotiate transport rates, and handle settlements in case of additional or unforeseen costs. * Troubleshoot any potential or pending shipment problems; provide assistance in any shipment deficiencies, and immediately investigate and bring them to resolution. * Key liaison between the Client’s organization and the selected Logistic Service Providers (LSP). * Answer track and trace questions. * Maintain/Set up Master Data if applicable. * Train others as required, using/creating the agreed training documentation. * Work cooperatively and productively with all internal and external stakeholders in accordance with the standards. * Issue and distribute reports to internal and external stakeholders. * Report any potential service failures to appropriate internal and external stakeholders. * Provide input on carrier performance for LSP performance review meetings. * Provide input on transport logistics related complaints upon request of the Quality department. * Provide backup support for other logistics coordinators and team members. * Provide operational support on Clients’ projects as needed. * 2\-3 years of experience in logistics coordination, freight brokerage, or transportation management * Proven experience managing carrier relationships, onboarding, and rate negotiations * Strong problem\-solving skills with the ability to troubleshoot and resolve shipment issues quickly * Proficiency with Transportation Management Systems (TMS) and master data setup * Experience with EDI systems preferred * Excellent written and verbal English communication skills * Strong organizational skills to manage multiple orders and coordinate with various stakeholders * Ability to analyze carrier options based on cost, service quality, and equipment requirements * Experience in generating operational reports and providing performance input * Team player willing to provide backup support and train colleagues * Customer service\-oriented with strong attention to detail * Self\-motivated, proactive, and able to work independently * Comfortable serving as liaison between clients and logistics service providers **Working** **conditions**: * Working schedule: Mon \- Fri 8 am \- 6 pm CET * Competitive Salary in USD * Remote mode of work * 10\+ business days of paid time off * Team building and corporate events * Equipment provided * A supportive team * Remote eligibility Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.
João Silva
Indeed · HR
João Silva
Indeed · HR
