After-Sales Analyst

Description

Job Summary: The professional will be responsible for ensuring customer satisfaction through excellent service, clarifying inquiries, collecting data, and being available for travel. Key Highlights: 1. Focus on customer satisfaction and service 2. Willingness to travel 3. Proficiency in English and TOTVS Protheus Provide excellent customer service by analyzing all collected information and ensuring customer satisfaction; Clarify questions related to products and services; Collect data and inputs regarding customer satisfaction; Willingness to travel (as required). Requirements: Bachelor's degree in Business Administration, Commerce, Business Management, or Production/Quality Engineering is preferred; Basic/intermediate English proficiency for reading and speaking is a plus; Basic knowledge of Microsoft Office, with emphasis on Excel; Familiarity with TOTVS \- Protheus system is a plus. Minimum Education Level: Bachelor's Degree Valid Driver's License: Categories A and B Willingness to travel * Profit Sharing Plan (PLR) * Meal Voucher * Food Allowance * Life Insurance * Dental Plan * Health Insurance * WellHub (formerly Gympass)