After-Sales Analyst

Description

Job Summary: Provide customer service to ensure satisfaction, clarify questions about products and services, and collect customer satisfaction data, with availability for travel. Key Highlights: 1. Customer service and satisfaction 2. Clarification of questions regarding products/services 3. Collection of customer satisfaction data Deliver high-quality customer service by analyzing all collected information and ensuring customer satisfaction; Clarify questions related to products and services; Collect data and inputs regarding customer satisfaction; Availability for travel (as required). Requirements: Bachelor's degree in Business Administration, Commerce, Business Management, or Production/Quality Engineering is preferred; Basic/intermediate English proficiency for reading and speaking is a plus; Basic knowledge of Microsoft Office suite, with emphasis on Excel; TOTVS \- Protheus system experience is a plus. Minimum Education Level: Bachelor's Degree Valid Driver's License: Categories A and B Willingness to travel * Profit Sharing Bonus (PLR) * Meal Voucher * Food Allowance * Life Insurance * Dental Plan * Medical Plan * WellHub (formerly Gympass)