Systems Assistant

Description

Job Summary: The Systems Assistant will support requirement analysis, incident tracking, system customizations, routine monitoring, and Dashboard development, with progressively increasing autonomy. Key Highlights: 1. Support in analyzing and classifying system requirements from internal customers. 2. Assistance with system customizations and improvements. 3. Development of Dashboards, KPIs, and reports. **Company Description** With over 20 years in the market, we are a renowned company in the measurement instruments industry and trade, dedicated to delivering high-quality products and services. Our mission is to be the benchmark in the national and international markets for measurement instruments, and we are experiencing robust growth to achieve this goal. For us, quality is a key differentiator: we are ISO9001 and ISO17025 certified\. **Job Description / Systems Assistant:** **Responsibilities:** * Support analysis and classification of system requirements from internal customers; * Open and track incidents/tickets with TOTVS support and vendors, providing guidance when necessary; * Assist with requests for customizations, improvements, and new system requirements; * Support monitoring of routines and integrations between systems; * Assist in organizing schedules for requirements and consultants’ activities; * Perform operational and administrative routines within the systems department, with progressively increasing autonomy and supervision; * Support development of Dashboards, KPIs, and reports. **Requirements:** * Basic knowledge or initial experience with TOTVS ERP (Protheus experience is considered a plus); * Ability to quickly learn systems and processes; * Organizational skills, attention to detail, and strong communication ability; * Interest in working in corporate technology and systems areas.