Description
Job Summary:
The Scheduling Consultant - SDR proactively and courteously serves customers, ensuring accurate and efficient appointments to deliver a positive customer experience and achieve company goals.
Key Highlights:
1. Proactive and responsive customer service for scheduling services or consultations.
2. Identify patients' needs and offer personalized solutions.
3. Monitor calendar occupancy and optimize available time slots.
The Scheduling Consultant \- SDR is responsible for proactively and courteously serving customers, ensuring precise and efficient appointment scheduling, thereby contributing to a positive customer experience and achievement of company goals.
* Conduct proactive and responsive customer service for scheduling services or consultations.
* Identify patients' needs and offer personalized solutions.
* Execute contact cadences via WhatsApp and telephone.
* Clarify inquiries regarding services, appointment times, pricing, and other details.
* Maintain detailed records of customer interactions in the management system.
* Achieve scheduling targets and performance indicators set by the company.
* Adhere to established standards and procedures for customer service.
* Send appointment confirmations via e\-mail, WhatsApp, or other communication channels.
* Monitor calendar occupancy and suggest available time slots to optimize utilization.
* Collaborate with other departments to ensure seamless service integration.