Systems Support and Implementation Analyst – Payroll

Description

Job Summary: As a Support and Implementation Analyst, you will be responsible for in-person and remote support, technical consulting, software configuration, user training, and documentation for Payroll systems. Key Highlights: 1. In-person and remote customer support 2. Technical consulting and system configuration 3. User training and problem resolution **As a Support and Implementation Analyst, your responsibilities include:** Providing on-site support at the client's premises for payroll system implementation, training, and technical assistance. Delivering technical and/or business rule consulting for systems; Configuring and parameterizing the software according to the specific requirements of each public agency, ensuring compliance with current legislation; Conducting in-person and remote training sessions for system users, enabling them to properly use available features and proposing process improvements; Providing technical support—clarifying doubts and resolving issues—both on-site and remotely; Documenting relevant information about support activities, contributing to continuous service improvement. **Minimum Requirements to Apply:** Bachelor’s degree in Human Resources—currently pursuing or completed; Availability for travel and driver’s license category B. **Non-mandatory but advantageous qualifications:** Experience in technical support and/or implementation of HR/Personnel systems in public or private organizations; Knowledge of applicable public sector legislation and regulations related to HR/Personnel. **If you identify with any of the following competencies, your career may thrive here:** Clear, concise, and empathetic communication—what we call “People Enchanters”; High commitment to clients, treating their needs as our own to ensure legal deliverables for public entities; An investigative mindset, as challenges often go beyond the obvious, requiring testing via unconventional paths; Collaboration is one of our strongest traits: we recognize that public administration involves numerous specific laws and rules, demanding high levels of cooperation across teams. **Check out the benefits and differentiators offered by a market-leading technology company, awarded by GPTW:** Meal Voucher – R$ 40.00 per working day; Food Voucher – R$ 243.00 per month; (Total of R$ 1\.000,00 in meal and food vouchers) Meal advance for travel – (R$ 35.00 for lunch and R$ 35.00 for dinner); Unimed Health Plan – 50% covered for the employee and 50% for children up to age 18; Dental Plan – 50% covered for the employee and 50% for children up to age 18; Transportation Voucher; Education Assistance – Strong encouragement for continued learning; Childcare Assistance – For children under age 6; Birthday Day-Off – Flexible leave; Referral Bonus (gift card worth R$300,00\); Longevity Gift; Life Insurance / Funeral Assistance; Quick Massage.