Job Summary: We are looking for a creative, proactive, and committed IT professional who enjoys challenges, continuous learning, and solving complex problems in telecommunications and applications. Key Highlights: 1. Creative and dynamic environment in the IT field. 2. Focus on continuous learning and resolution of complex challenges. 3. Appreciation of authenticity and passion for work. Do you enjoy the creative chaos of IT, laugh off technical hiccups, and treat challenges as fuel? Then you might be exactly who we’re looking for! We want someone creative, good-humored, eager to learn and seek knowledge, responsible, free of prejudice, and committed to their work. Here, authenticity and passion for what you do matter greatly! **CANDIDATE QUALITIES:** * Strong Linux expertise. * Basic understanding of SQL queries. * Solid networking knowledge. * ShellScript proficiency. * Experience with Iptables and/or PfSense firewalls. * Analytical ability to investigate and resolve complex telecom and/or application issues; experience with diagnostics. * Adaptability, proactivity, enthusiasm, and common sense. * Organization and quick reasoning. * Eagerness to learn and teach. * Good interpersonal skills and ability to work well in teams. * Customer-oriented attitude; no reluctance or fear to call and assist customers. * Strong communication skills. * Interest in end-to-end processes. * Initiative to seek information and deepen understanding of topics and tasks. * Focus on delivery and results. * Takes notes and asks questions. * Precise and attentive. * Enjoys listening to and helping others. * Dynamic and fast-paced. * Prioritizes problem resolution before refining the solution. * Handles unforeseen situations well. * Formal education is not critical, but relevant experience is essential. **YOU’LL STAND OUT IF YOU:** * Have knowledge of conventional telephony and SIP. * Possess solid Python skills. * Are familiar with VICIdial. * Have experience with Asterisk. * Are fluent in English. * Aren’t boring! * Want to conquer the world! * Know how to brew coffee—we love that! * Hold certifications. * Have knowledge of n8n. **RESPONSIBILITIES** * Providing intermediate-level support to internal and external customers; * Supporting users regarding network assets such as switches and access points; * Configuring IP extensions, maintaining PABX and IVR environments; * Handling tasks/demands escalated from the first-level support team; * Deploying systems, services, and servers; * Developing automation scripts for the IT infrastructure environment; * Holding meetings with customers whenever necessary to clarify requirements; * Configuring and maintaining local network equipment, including installation and configuration of computers and network assets; * Monitoring servers and other network assets; * Managing monitoring rules via Zabbix and Grafana; * Performing preventive and/or corrective maintenance on servers and other network assets when required; * Providing support and maintenance for telecom environments—both hardware- and software-based; * Supporting the development team whenever needed; * Updating documentation; * Participating in the creative process of new projects; * Researching new tools and/or services available in the market for application in new projects.