Technical Support

Description

Job Summary: Opportunity to provide proactive and responsive technical support, using diagnostic tools to identify issues and deliver effective solutions, logging support tickets, and collaborating in teams for continuous process improvement. Key Highlights: 1. Passion for technology and helping people 2. Proactive and responsive technical support via phone, chat, or email 3. Teamwork for continuous improvement of processes IT Opportunity – Technical Support Are you passionate about technology and enjoy helping people? Then this opportunity is for you! What You Will Do: Provide proactive and responsive technical support to broadband internet users via phone, chat, or email; Use diagnostic tools to identify problems and deliver effective solutions; Log and analyze support tickets to ensure the best customer experience; Collaborate with teams to continuously improve support processes. What We Offer: Salary: R$ 1.800,00 + performance-based variable Meal/food allowance (VA/VR) of R$ 23.00/day on Flash card Transportation allowance Outpatient + Hospital Health Plan (after probation period) Dental Plan (after probation period) Permanent CLT employment contract Working Hours: 7h20/day, Monday to Saturday (Sundays on rotating schedule); Shifts: 8:00 AM–4:20 PM or 11:00 AM–7:20 PM. Location: On-site – Av. Assis Brasil 3982, Suite 808 – Sarandi – POA/RS. What We Are Looking For: Completed high school education; Strong verbal and written communication skills; Fast and accurate typing; Basic computer knowledge; Ability to solve problems proactively and calmly. Minimum Education Level: High School (Secondary Education) * VA * VR * VT