Description
Job Summary:
Junior Technical Support to assist users of the PAMI platform, ensuring prompt service, registration organization, and appropriate handling of requests.
Key Highlights:
1. Support and triage of inquiries via support channel
2. Organization and attention to detail
3. Proficiency with systems and adherence to processes
ABESS is seeking a Junior Technical Support professional to assist users of the PAMI platform, ensuring prompt service, registration organization, and appropriate handling of requests.
**Main Responsibilities:**
* Support and triage of inquiries via support channel
* Simple adjustments to user and student registrations
* Identification and flagging of duplicate registrations
* Assistance in user creation and access permission assignment
* Logging and organizing support tickets
* Updating FAQs and creating standard responses
**Desired Profile:**
* Organization and attention to detail
* Strong written communication skills
* Proactivity
* Proficiency with systems and adherence to processes
**Education Requirements:**
Completed or ongoing undergraduate degree in Information Technology, Information Systems, Systems Analysis and Development, Computer Science, or related fields.