CUSTOMER SERVICE REPRESENTATIVE - QUEUE MANAGEMENT (TEMPORARY) - Alagoinhas/BA

Description

Job Summary: The CUSTOMER SERVICE REPRESENTATIVE - QUEUE MANAGEMENT will provide courteous, efficient, and humanized customer service, accelerating the checkout process and delivering clear information about products and services. Key Highlights: 1. Mobile customer service to streamline customer flow 2. Focus on customer experience, with courtesy and efficiency 3. Optimization of waiting time in queues **About Logos** Founded in 2005 in Maranhão, **Logos** is a reference in comprehensive customer service management. Logos has accumulated extensive multichannel service experience, covering In-Person Service, Telephone Support, and Digital Channels—such as chat and online platforms—providing integrated and innovative solutions to efficiently meet customer demands. With 20 years of history, we have grown through solid partnerships, sustainable solutions, and, above all, by valuing people—who sit at the core of everything we do. We are seeking a CUSTOMER SERVICE REPRESENTATIVE \- QUEUE MANAGEMENT to deliver courteous, efficient, and humanized customer service, providing clear information about the company's products and services. Accelerate checkout-area service by performing pre-service activities—including product registration or bill payments—reducing queue wait times and ensuring a fast, seamless shopping experience. **Responsibilities** * **Mobile Service:** Approach customers waiting in line using mobile devices (tablets, data collectors, or smartphones). * **Pre\-Sales/Pre\-Payment:** Scan products, register items, or process bill payments (credit card, QR Code, PIX) before the customer reaches the cashier. * **Queue Reduction:** Proactively optimize foot traffic flow, especially during peak hours. * **Customer Support:** Promptly address customer inquiries regarding products and payments. **Requirements** * Completed high school education. * Prior experience in customer service, cashier roles, or sales. * Proficiency in Microsoft Office; technological aptitude (experience with data collectors, tablets, or applications). * Proactivity, dynamism, and results orientation. * Strong communication skills and empathy when interacting with the public. * Agile and organized professional. * Ability to work under pressure (peak hours). * Full focus on customer experience (courtesy and efficiency) **Additional Information** * Availability to work from Monday to Saturday; * 44 hours.